| 000 | 00939nam a22002777a 4500 | ||
|---|---|---|---|
| 999 |
_c65907 _d65907 |
||
| 005 | 20210325210331.0 | ||
| 008 | s2011 eng d | ||
| 020 | _a9781555707316 | ||
| 040 | _aNALT | ||
| 041 | _aeng | ||
| 050 |
_aZ 711 _bR79D 2011 |
||
| 100 | 1 |
_aRubin, Rhea Joyce _935080 |
|
| 245 | 1 | 0 |
_aDefusing the angry patron : _ba how-to-do-it manual for librarians / _cRhea Joyce Rubin. |
| 250 | _a2nd ed. | ||
| 260 |
_aNew York : _bNeal-Schuman, _c2011. |
||
| 300 |
_a125 p. ; _c 28 cm. |
||
| 650 | 0 |
_aAnger _935081 |
|
| 650 | 0 |
_aConflict management _920842 |
|
| 650 | 0 |
_aInterpersonal communication _935082 _zUnited States |
|
| 650 | 0 |
_aLibrary users _935083 _zUnited States |
|
| 650 | 0 |
_aCustomer services _935084 _zUnited States |
|
| 650 | 0 |
_aPublic services (Libraries) _935085 _zUnited States |
|
| 850 | _aNALT | ||
| 942 |
_cGB _2lcc |
||