Chapter 1. Communications Workshop --
What is communication? --
Communicating one on one --
Communication problems --
The Reference interview (answering a specific enquiry) --
Communicating your message to a group of clients --
Bibliongraphy --
Appendix 1; Request form --
Appendix 2; Communicaeion plan --
Chapter 2. Website and intranet management --
What is Purpode? --
Website design --
Website techonlogy --
Whts about a content management system (CMS) ? --
Website governance --
Website content --
Writing for the web --
Library and Research Service websites --
What is an intrnen ? --
What is metadata? --
Marketing your site --
Checklist for managing content --
Checklist for a library intranet or website --
Setting up a new website - grass roots (palm trees) level --
Examples of sites developed using this methodology --
Chapter 3. Creating a library wcb catalogue system using open --
source software --
WwinIsis and CDS / ISI --
GENISIS --
Plone --
Apache --
The resulting website ...