TY  - GEN
AU  - Firth,Miriam
TI  - Service encounters in tourism, events and hospitality : staff perspectives / 
SN  - 9781845417260
AV  - G 155.A1  F57S 2020
PY  - 2020///
CY  - Bristol, UK ; Blue Ridge Summit, PA : 
PB  - Channel View Publications
KW  - Tourism
KW  - Customer services
KW  - Special events industry
KW  - Hospitality industry
KW  - Customer relations
ER  -