TY - BOOK AU - Smith,Dorothy E. TI - Under New public management : : institutional ethnographies of changing front-line work SN - 9781442626560 AV - HV 40 U53 2014 PY - 2014/// CY - Toronto : PB - University of Toronto Press, KW - Ethnosociology KW - Human services KW - Management KW - Evaluation ER -