TY  - BOOK
AU  - Jeong,Ho-Won
TI  - Conflict management and resolution : : an introduction 
SN  - 9780415450416
AV  - HD 42  J45C 2010
PY  - 2010///
CY  - New York : 
PB  - Routledge, 
KW  - Conflict management
ER  -