TY  - BOOK
AU  - Sheldrick,Catherinc
AU  - Nilsen,Kirsti
AU  - Dewdney,Patricia
TI  - Conducting the reference interview : : a how-to-do-it manual for librarians 
SN  - 9781856044684
AV  - Z 711  R67C 2002
PY  - 2002///
CY  - London : 
PB  - Facet Publishing, 
KW  - Interviewing
ER  -