TY  - BOOK
AU  - Ronan,Jana Smith
TI  - Chat reference : : a guide to live virtual reference services 
SN  - 9781591580003
AV  - Z 711.45  R66C 2003
PY  - 2003///
CY  - Westport, Connecticut : 
PB  - Libraries Unlimited, 
KW  - Electronic reference services (Libraries)
KW  - United States
ER  -