TY  - BOOK
AU  - Bloch,Jon P.
TI  - Handling difficult people
SN  - 9781440563270
AV  - BF 637.I48  B56H 2013
PY  - 2013///
CY  - Avon, Massachusetts : 
PB  - Adams Media, 
KW  - Conflict management
KW  - Interpersonal conflict
ER  -