TY  - BOOK
ED  - International Federation of Library Associations and Institutions.
TI  - The virtual costumer : a new paradigm for improving customer relations in libraries and information services
SN  - 3598218451
PY  - 2005///
CY  - Munchen : 
PB  - International Federation of Library Associations and Institutions, 
KW  - IFLA
KW  - Meeting
KW  - 2004
KW  - Libraries and readers
KW  - The virtual customer
KW  - Education and training
KW  - Library
KW  - Management and marketing services
ER  -