TY  - BOOK
AU  - Kotter, John P.
TI  - The heart of change : real-life stories of how people change their organizations
SN  - 1578512549
AV  - HD58.8 K67H 2002 
PY  - 2002///
CY  - Boston : 
PB  - Harvard Business School Press, 
KW  - Organizational change
ER  -