Service encounters in tourism, events and hospitality : staff perspectives /
Firth, Miriam
Service encounters in tourism, events and hospitality : staff perspectives / Miriam Firth. - Bristol, UK ; Blue Ridge Summit, PA : Channel View Publications, 2020. - 188 p. : ill., ; 23 cm.
9781845417260
Tourism--Customer services
Special events industry--Customer services
Hospitality industry--Customer services
Customer relations
G 155.A1 / F57S 2020
Service encounters in tourism, events and hospitality : staff perspectives / Miriam Firth. - Bristol, UK ; Blue Ridge Summit, PA : Channel View Publications, 2020. - 188 p. : ill., ; 23 cm.
9781845417260
Tourism--Customer services
Special events industry--Customer services
Hospitality industry--Customer services
Customer relations
G 155.A1 / F57S 2020
