Virtual reference best practices : tailoring services to your library
Kern, M. Kathleen
Virtual reference best practices : tailoring services to your library - Chicago : American Library Association, 2008 - 148 p. ; 28 cm.
9780838909751
Electronic reference services (Libraries)
Z 711.45 K47 2009
Virtual reference best practices : tailoring services to your library - Chicago : American Library Association, 2008 - 148 p. ; 28 cm.
9780838909751
Electronic reference services (Libraries)
Z 711.45 K47 2009